Orthern tools

As a first time purchaser I am disappointed with the way Northern Tool was indifferent to my problem. Purchase was made on Dec 2nd, they debited funds from my card on Dec 4th.

FedEx to date has not delivered my package, only solution Northern could advise was to continue waiting already did so for a week plus. PayPal dispute filed, if they cared about customer satisfaction they would have shipped a replacement order and put stop on the other one with FedEx. Instead they would rather earn interest with my money and provide nothing for it. They lost my future business period. Ironton Hose reel cart arrived with box totally mutilated, with parts missing and some damaged.

I explained to them that the box is totally mutilated and could not repack it in the box. They ignored my statement and sent me a return label where I had to pay for shipping and re-packaging.

I tried calling them and after 20 minutes on hold they put me on hold again for 45 minutes. Still no resolution, Their customer service is deplorable. Husband ordered my a weed ship for Mother's Day. Today is May 22 and still no weed whip. They said they refunded us. They have not. Buyer Beware!

Stay away if you value your money. We are still fighting to get ours back. Tip for consumers: Do not order online from this rip off company with terrible customer service. Products used: None! Northern Tools.

Great customer service! Especially Derick Miles, I had a larger order of tools and he helped me with everything. I asked Derick if the brand of tools I was buying was good and he said yes. I believed Derick because of his experience with the tools. If I ever need any tools again I will definitely go back to northern tool and ask for Derick. Derick was over the top out going for me and the other people he was helping at the time. I ordered a heated power washer and the representative was great.

The order was suppose to be delivered a week later which is why I went with them. I had guys and machine waiting there as this is a lbs piece of equipment. Monday I called the YRC and they informed me they do not know where the package is, so I call Northern and they said they can not refund me.

I tried returning a raised galvanized steel flower bed. Was lied to by multiple people that i can't return any of them because 1 out of the items out of the entire order shipped. Till i took it all the way up the chain and am still sitting on a charge even after they got their product back. Tip for consumers: Save yourself a headache and being blatently lied to, buy somewhere else.

I called them and specifically asked if this price was for a case or a single bottle, and they confirmed it being for a single bottle. This country is scrambling for assistance and Northern Tool is seeing to it that the can screw over anybody for the sake of getting their money.

They get zero stars from me. It was the best gift! This is the third one I've ordered for gifts and everyone love the convenience and compactness. Press a button it opens The worst customer service and experience here. I ordered a fast framer kit on May 4th and they send me a letter on May 19th tell me that my credit card did not go through due to their error but at the same time sending me an invoice as if it was shipped. The website is horrendous to deal with along with waiting over an hour to talk to anyone.

I brought it back 2 times because it doesn't work. No refund, they blame me and refused fix it. People are not honest, keep out, don't trust them! This place is awesome, I just purchased over 3k worth of stuff.

I started looking for the item I wanted online and they came up. I tried them out on one item and called customer service to ask a few questions and they were very knowledgeable and friendly I went back to the website and bought all the rest of my items, great prices and deals, this place just got themselves a customer for life, thank you northern tool.

There were no sales people willing to help me buy a generator and a water pump. I needed help lifting and I had general questions about attachments.

Nobody came after going to the front desk and asking for sales agent. A half an hour later still nobody showed up. All the while I was listening to a sales agent who stayed on the phone with a customer about a chainsaw, half an hour of listen to this discussion not even a "let me put you on hold, I'll be with you in just a second" explanation. Northern just needs to shut its doors! This company does nothing but lie and then scold you for not being happy that they did.

I purchased a 11thousand dollar tool, and after a week of not getting any delivery information I called them. I was told the delivery that they gave me both over the live chat as well the order status was not true, it wont be delivered until January.

How is it not illegal to NOT tell someone they are buying a backordered part? Northern tool is aware they don't have any, they are aware that they are lying. He values his co-workers and appreciates their dedication to succeeding for Northern and for each other. With her strong focus on culture, talent and engagement in developing high-performance teams, Lori contributes qualities critical to employee and company growth.

Lori brings extensive skill and experience in initiating, planning and executing transformative growth. In these roles, Lori led worldwide teams of corporate, technology and operations employees, strategizing and implementing workforce development plans to align with the company mission. In these roles, Lori led the company-wide strategic alignment of performance and culture, including updating talent acquisition practices, employee engagement plans and rewards programs. Lori also worked at Target Corporation.

There she led human resource groups supporting retail and corporate functions. Lori is a personable, inquisitive, solution-oriented leader who is inspired by Northern Tool and excited about guiding company teams toward their full potential.

Lori holds three degrees from Northern Illinois University: an M. Todd A. He leads the development and management of brand marketing strategy; paid, owned and earned media, including NorthernTool.

Todd's breadth and depth of skill are critical to brand clarity and next level growth in tool and equipment businesses serving customers doing tough jobs. His dual perspective of retail business and customer-centric communication brings a competitive edge to the company.

Early in his career, Todd spent 15 years at advertising agencies, helping build some of the world's most iconic brands for companies including United Airlines, Nestle Purina and Wrigley. An approachable, courageous and collaborative leader, Todd focuses on the mission and metrics of proven success.

He builds high-performing teams through inspired vision and clear goals, allowing each team member to write themselves into the brand story with specific, tangible accountability. He is responsible for fulfillment, transportation and inventory planning. These areas encompass distribution center operations, international and domestic transportation and in-stock demand forecasting. Prior to joining Northern, Shaun acquired 15 years of supply chain and fulfillment experience.

Fulfillment and Final Mile at Ashley Industries. His experience and skill deliver the competitive edge Northern needs to keep customers satisfied and to continue growing and developing. Shaun holds an M. His broad-based skills in technology and business are underscored by a history of successful partnerships with customers.

Ross holds a B. Paul, MN. Ross is a forward-thinking leader who approaches business with strategy and discipline, communicating to his team and to the company, the purpose of IT changes.

His responsibilities include pricing, global sourcing and space planning. With extensive leadership in each of these areas, Jeff brings integral experience and skills to the company's growth and development initiatives.

Partnering with colleagues across the company, Jeff and his team developed the Chore Products Business Group, a driving factor in Generac's growth. As lead strategist for the Merchandising, Store Environment and Product Development Divisions, Jeff helped spearhead significant business growth.

Early in his career, he held management positions in retail operations, pricing and merchandising at The Home Depot. Jeff is a high-energy leader focused on building and motivating high-performance teams to outperform expectations in delivering innovative products and solutions to the customer.

Nate focuses on creating the ultimate customer experience across all channels by listening to and working with internal teams and customers. He excels at matching opportunities with the strengths of team members, positioning them to succeed and achieve the best possible outcome. Nate is passionate about the Northern Brand and is excited to continue building an omni-channel, family-owned and operated business that prioritizes creating long-term customer relationships. Reporting directly to the Executive Vice President of Marketing, Nate was responsible for leading ecommerce strategy, digital marketing, website development and analysis, market penetration and profitability.

In the 20 years prior to joining Northern, Joe served several leadership positions in retail, including Regional Director, Regional Director of Operations and Director of Sales. His experience encompasses various retail sectors: specialty, equipment and discount operations. Shoe Corp. Joe works with a results-oriented, competitive and motivational approach. He communicates strategic goals and objectives with consistency and cogency across multiple stores.

He also demonstrates daily the importance of building, motivating and inspiring teams to achieve current goals while looking forward to future benchmarks. He leads new product development, engineering and global manufacturing.

Andy has also held leadership positions within Honeywell and Tennant Company. Andy is a U. Andy holds two degrees from the University of Minnesota: an M. Andy is excited to lead Northern into the future with new and innovative products that appeal to current and future customers.

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